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Grow is dedicated to transparency. We want you to know exactly what our businesses and consultants think of their experiences working with Grow. That is why we get regular feedback from both and constantly update it here on our website for everyone to see.
For more detail on past Grow projects, visit Case Studies.
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Feedback collected to date:
Consultants: 60
Businesses: 72
Net promoter score: 81%
Compared to an average company's score (benchmark): 5-10%
We have used the Net Promoter system developed by Bain and Co http://www.theultimatequestion.com to measure the overall performance of Grow. Businesses and consultants are asked how likely they are to recommend Grow to a friend on a scale of one to ten (one being not likely, ten being very likely). Respondents giving Grow a score between 9-10 are considered promoters of Grow, scores of 7-8 are considered passives, neither promoting or detracting, and scores of less than 7 are considered detractors of Grow. The percentage of promoters and detractors in the population is calculated to give a net promoter score.
The results above give a net promoter score overall of 81%, 91% for Ugandan businesses and 68% for consultants. This compares to 5 - 10% achieved by an average company.
Grow Movement impact, value for money and growth from initial pilot to April 2012
We present here the results of our first 32 months of operations, which began, with our initial pilot in Uganda in September 2009. During this period over 200 remote volunteer consultants in 47 countries worked to improve the livelihoods of approximately 6,700 people (mainly in Uganda, but also small numbers in Rwanda, Malawi and Kenya) at a total cost of 17,573 GBP. We completed 73 projects with 89 ongoing at the end of the period.
Impact of Grow Movement’s first 73 completed projects to April 2012
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Jobs created: |
182 |
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Average jobs created per project |
2.49 |
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Average increase in real profitability |
18% |
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100% of entrepreneurs reported increases in marketing, business planning, operational or financial skills (as applicable to project) |
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89% attributed Grow Movement as a significant factor for the increase in employees, profitability or skill level |
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Average number of employees per enterprise advised: |
12 |
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Potential beneficiaries per project (assuming 4.5 per household (Ugandan average) and 20% employees in the same family) |
41 |
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Total potential people now with improved livelihoods |
3,025 |
During the period of our first 73 completed projects 30 projects were screened out at the scoping phase as unsuitable for remote consultancy and an additional 9 projects did not complete post scoping.
An additional 89 projects were ongoing at the end of April 2012.
Value for money of Grow Movement’s first 73 completed projects to April 2012
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Total cost of first 73 projects |
£ 10,918 |
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Cost per job created |
£ 59.99 |
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Cost per person with improved livelihood |
£ 3.61 |
Testimonials:
"i feel more people especially young enterprenuers in Uganda need to know about the Grow scheme, its value and also get inspired to embrace it and this can be done by people who have tasted its beauty like me informing others about it." (Thomas Ssemakula, CEO Brave East Africa)
"[Grow] helped me understand my operations better, take the right decision for my next most profitable venture and I realised the importance of keeping accurate records for the business." (Edward Kigongo, CEO Ken Paper (EA) Ltd, Uganda)
"[Grow] is a great idea, keep it up!" (Joseph Byarugaba, CEO Empire Coffee Dryers, Uganda)