Results

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Feedback collected to date:

Consultants: 34

Businesses: 43

Net promoter score: 83.12%

Compared to an average company's score (benchmark): 5-10%

We have used the Net Promoter system developed by Bain and Co http://www.theultimatequestion.com to measure the overall performance of Grow. Businesses and consultants are asked how likely they are to recommend Grow to a friend on a scale of one to ten (one being not likely, ten being very likely). Respondents giving Grow a score between 9-10 are considered promoters of Grow,  scores of 7-8 are considered passives, neither promoting or detracting, and scores of less than 7 are considered detractors of Grow. The percentage of promoters and detractors in the population is calculated to give a net promoter score.

The results above give a net promoter score overall of 83.12%, 84% for Ugandan businesses and 82% for consultants. This compares to 5 - 10% achieved by an average company.

 

Results of our first 40 completed projects (September 2009- July 2011)

•Our entrepreneurs created net 100 jobs

•Grow Movement spent £65 on overheads in Uganda for every net job created, less than £6,500, representing a compelling social return on capital. Our economies of scale mean the same amount of work today would only cost approximately £2,400

•20% average (6% median) real increase in profitability 1 after 8 months on average in an 18.7% inflation environment where most business’ profitability is declining 2 .  At the same time, the increase in profitability significantly increases the job security of the 425 pre-existing and new employees

• 100% of businesses on completed projects reported their Grow Movement consultant was a significant influence on these employment and profitability increases, and reported substantial improvements in the skill sets focused on in their projects, principally marketing, finance, operations and business planning

• 87% of businesses and 85% of consultants on completed projects would highly recommend Grow Movement to a friend (rated Grow Movement 9 or 10 out of 10)

•We disclose 100% of final written feedback from entrepreneurs and consultants in the forum, unedited except to protect third party confidentiality

• The 21 published case studies (case studies section) show the 24 projects where 91 of these jobs were created with video testimony from 15 of our entrepreneurs

The assessment and audit have enabled us to establish key performance indicators in line with our charitable objectives to support the fight against poverty:

•creating jobs

•improving economic performance of micro, small and medium enterprises

•building capacity to successfully run businesses in the country

• during the same time period as our first 40 completed projects 17 projects were screened out at the scoping phase as unsuitable for remote consultancy and an additional 6  projects did not complete post scoping

By working to these objectives, we believe we will support the development agenda where it is needed the most.

 

1 Inflation adjusted at a rate of 18.7% to August 2011 using the business owner’s testimonial of their change in profitability since working with Grow Movement

 

2  All the businesses stated Grow Movement was a major influence on the job and profitability increases

 

Testimonials:

"i feel more people especially young enterprenuers in Uganda need to know about the Grow scheme, its value and also get inspired to embrace it and this can be done by people who have tasted its beauty like me informing others about it." (Thomas Ssemakula, CEO Brave East Africa)

"[Grow] helped me understand my operations better, take the right decision for my next most profitable venture and I realised the importance of keeping accurate records for the business." (Edward Kigongo, CEO Ken Paper (EA) Ltd, Uganda)

"[Grow] is a great idea, keep it up!" (Joseph Byarugaba, CEO Empire Coffee Dryers, Uganda)